Why Insurance Matters Before Any Roofer Sets Foot on Your Property
Hiring a roofer without verifying their insurance is one of the costliest mistakes a homeowner can make. If an uninsured worker falls from a ladder on your Lowestoft terrace, or a slate slides off and cracks a neighbour's conservatory roof, you could find yourself personally liable for the damage or injury costs.
This is not a hypothetical risk. Roofing consistently ranks among the most dangerous trades in the UK, and coastal properties in Lowestoft face particular hazards — high winds off the North Sea, salt-laden air that accelerates material wear, and unpredictable weather that can turn a routine repair into an emergency. Any roofer working in these conditions should carry the right cover as standard.
The Two Types of Insurance Every Roofer Must Carry
There are two policies you should confirm before signing anything or handing over a deposit.
- Public Liability Insurance — This covers damage to third-party property and injury to members of the public caused by the roofer's work. A reputable roofer will carry a minimum of £1 million cover, though £2 million or £5 million is more common on larger contracts. If a tile falls and smashes through your bay window, this policy pays for it.
- Employers' Liability Insurance — If the roofer employs anyone — even a single labourer or apprentice — they are legally required under the Employers' Liability (Compulsory Insurance) Act 1969 to hold at least £5 million of employers' liability cover. Sole traders working entirely alone are exempt, but anyone turning up with a crew must have it.
Some homeowners also ask whether the roofer carries contract works insurance, which protects the project itself — materials and work in progress — against damage caused by fire, theft or bad weather. This is not legally required, but it is a mark of a professional outfit.
How to Actually Verify a Roofer's Insurance — Step by Step
Do not take a roofer's word for it, and do not accept a certificate image forwarded over WhatsApp without checking its details carefully.
- Ask for the certificate of insurance directly. A legitimate roofer will hand this over without hesitation. Check the policy holder's name matches the company or individual you are hiring.
- Check the expiry date. Insurance renews annually. A certificate that expired several months ago is worthless — confirm the policy is active at the time the work will take place.
- Check the level of cover. Confirm the public liability limit is at least £1 million, and that the work description on the policy includes roofing. Some policies exclude work above a certain height or exclude specific activities like leadwork or flat roof installations — details that matter when you're booking a new roof installation or flat roofing job.
- Ring the insurer to verify. The certificate will show the insurer's name and policy number. A quick phone call confirms the policy is genuine and in force. This takes five minutes and is worth every second.
- Check their trade membership. Members of the National Federation of Roofing Contractors (NFRC) are vetted for insurance as part of their membership criteria. It is not a substitute for checking yourself, but it is a useful additional indicator.
Red Flags That Should Make You Walk Away
Most rogue traders operating in Suffolk and Norfolk rely on homeowners not asking the right questions. Here is what should put you on alert.
- They cannot produce a certificate promptly — hesitation or excuses are warning signs.
- The certificate shows a different company name to the one quoted on their invoice or van.
- They are significantly cheaper than every other quote you have received — this often reflects corners being cut, including on insurance premiums.
- They ask for a large cash deposit upfront with no written contract.
- They knock on your door unsolicited, particularly after a storm — a common tactic used by unscrupulous traders across the region after coastal weather events.
Uninsured roofers do operate in this area. If someone turns up offering to fix storm damage to your Pakefield semi or patch a flat roof on an Oulton Broad property, ask the same questions you would of any contractor regardless of how professional they seem.
What Legitimate Roofers Are Happy to Show You
At Lowestoft Roofers, we carry full public liability insurance and employers' liability insurance, and we will provide copies of both before any work begins — no chasing, no awkward conversations. Whether you need roof repairs after a rough winter, or you are planning a full roof replacement on an older property, you should expect the same transparency from any contractor you invite onto your home.
Insurance is not a bureaucratic box-tick — it is the thing that protects your home, your family, and your finances if something goes wrong at height. Always check it, every time, without exception.
If you would like a free survey and a written quote from an insured, experienced local roofing team, get in touch with us here and we will arrange a convenient time to visit your property.
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